MGO 304LEC—Service Operations Management

This course imparts an understanding of service operations management. The service sector is the largest and the fastest-growing sector in terms of contributions to GDP as well as employment. This course is designed to cover unique aspects of service operations and complexities involved in a wide range of service organizations such as health care, financial services, hotels, restaurants, education, retail, and government. The planning and control mechanisms for a variety of service situations, and ways and means to lower the costs and boost the revenue, to achieve efficient, effective, and quality-oriented service operations will be analyzed through many quantitative models, such as queuing theory and revenue and pricing optimization, and qualitative methods.